Terms of use
Introduction
VeroHome is dedicated to delivering cutting-edge smart devices that facilitate automation for homes and businesses. Our Terms of Service detail the rights and obligations of users interacting with our AI-driven products, which include robotic vacuums, climate management systems, pet care technology, and associated services.
User Duties
Users should use VeroHome devices following the given guidelines and maintain updates regularly. Appropriate management guarantees peak functionality and durability of our intelligent solutions, which can enhance convenience but necessitate responsible use.
Data Privacy & Protection
VeroHome prioritizes user privacy. Our systems might gather information to enhance performance, but we enforce strict protective measures to safeguard your details. Information regarding data management can be found in our Privacy Policy, which is available on our website.
Responsibility Restrictions
Although our devices are crafted for dependability, VeroHome denies responsibility for damages resulting from improper use, outside influences, or unexpected technical problems. Users are encouraged to routinely maintain and monitor device functionality to reduce risks.
Guarantee & Assistance
Our offerings include limited guarantees that address production flaws. Assistance services are offered to help with installation, problem-solving, and upkeep, ensuring smooth incorporation into your intelligent setting.
Intellectual Assets
All materials, designs, and technologies associated with VeroHome are safeguarded by intellectual property regulations. Unauthorized use or duplication of our exclusive resources may infringe upon legal rights and is not allowed.
Alteration of Conditions
VeroHome maintains the authority to revise or alter these Terms of Service whenever necessary. Updates will be announced through our website, and ongoing use of our services indicates agreement with the updated terms.
Regulatory Framework
These conditions are regulated by Swiss law. Any conflicts that emerge from or are connected to these Terms will fall under the sole authority of the courts situated in Zürich, Switzerland.
Contact Details
For inquiries about these Terms of Service, please reach out to us at:
- Email: welcome@verohomeplus.com
- Phone:+41 43 366 83 67
- Address:Viaduktstrasse 20 (4. Floor, 8005 Zürich, Switzerland)
Agreement to Conditions
By utilizing VeroHome services and devices, users consent to adhere to these Terms of Service. It is your duty to examine them regularly to remain aware of your rights and responsibilities.
Severability & Complete Agreement
If any clause of these Terms is determined to be invalid or unenforceable, the other clauses will continue to be effective. These Terms represent the complete agreement between VeroHome and the user concerning our services.
Conditions for returns
At VeroHome, we are dedicated to guaranteeing customer satisfaction with our intelligent AI-driven home and business gadgets. If you would like to start a return, please check our policies to understand the terms that may facilitate a seamless process. Returns are typically accepted within 30 days of receipt, as long as the items are in their original condition and packaging. Our gadgets, including robotic vacuums, climate management systems, and pet care technology, are crafted to meet high standards, but we recognize that some problems may occur. In such instances, customers are encouraged to reach out to our support team quickly for help.
To qualify for a return, the item must be unused, undamaged, and include proof of purchase. We advise checking all products upon arrival to spot any issues or faults promptly. Our team is available to assist with troubleshooting and may propose repair solutions or replacements if necessary. Please be aware that some accessories or consumables might not be eligible for return policies. For more information, please refer to the detailed terms listed below.
Returns started because of product issues or defects are given priority, and our support team will assist you with the required steps. If a return is accepted, customers will get guidance on how to send the product back to our location. Shipping fees for returns caused by our mistake are handled by VeroHome. For other circumstances, the customer is responsible for the shipping costs. We suggest using a trackable shipping option to guarantee reliable delivery.
Upon receiving the returned item and confirming its state, refunds or exchanges will be handled promptly. Refunds are sent to the initial payment method within a set timeframe, usually 7-10 business days following the review. Please be patient for the refund to reflect in your account, as this may vary based on your bank or payment service. We maintain the right to deny returns that fail to meet our guidelines or are requested after the specified period.
Our return policy is designed to promote clarity and equity, ensuring customer rights are upheld alongside the quality of our products. Customers should keep proof of shipment and communication records during the entire process. For any inquiries or help, reach out to our support team via email atwelcome@verohomeplus.comor contact us at+41 43 366 83 67Our location for returns or communication is Viaduktstrasse 20, 4. Floor, 8005 Zürich, Switzerland.